Australia AIOps Market Growth Analysis Report - Market Size, Share, Forecast Trends and Outlook (2025-2034)

Australia AIOps Market Insights

• The Australian financial sector’s growth, marked by AUD 8.6 trillion in APRA-regulated assets, is driving AIOps adoption to boost operational efficiency, data-driven decision-making, and regulatory compliance in asset and risk management.
• The Australian Digital Health Agency (ADHA) promotes healthcare digitalisation, with over 22 million Australians registered on My Health Record in 2022, creating a demand for AIOps to optimise IT operations, real-time data monitoring, and predictive analytics, improving patient care and healthcare service delivery.
• According to the Australian Communications and Media Authority (ACMA), 99% of Australian adults accessed the internet in 2022, up from 90% in 2019, increasing the need for AIOps to manage large-scale data, enhance system performance, and enable faster incident response in a highly connected digital environment.

Australia AIOps Market Overview

The growth of the Australia AIOps market is driven by rising enterprise demand for real-time IT operations visibility and predictive incident management, as organisations seek to minimise downtime, reduce operational costs, and enhance service reliability amid increasing digital infrastructure complexity. According to the Australian Bureau of Statistics, the government’s increasing R&D expenditure of AUD 726 million in 2022-23, fosters innovation, boosting the adoption of AI and machine learning technologies in the AIOps market.

The demand of the Australia AIOps market is primarily driven by its ability to improve cost efficiency through process automation and faster incident response times. Its scalability supports the needs of growing IT environments, while the enhanced security provided by anomaly detection helps identify potential breaches early. Faster issue detection and resolution contribute to reduced downtime, while fostering improved collaboration within IT teams, enhancing overall problem-solving capabilities and driving greater operational efficiency across businesses.

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Australia AIOps Market Growth

Opportunities in the Australia AIOps market is significantly enhanced by AIOps' ability to optimise resource allocation and improve IT system performance. By automating repetitive tasks, AIOps reduces the workload on IT staff, freeing them to focus on more strategic activities. The integration of analytics from diverse sources offers a comprehensive view of IT performance, resulting in reduced downtime, improved customer experience, and higher system reliability. In August 2024, Telstra expanded Microsoft’s AI infrastructure across its Intercity Fibre Network, highlighting the growing role of connectivity in advancing AI and technological progress across Australia.

The Australia AIOps market revenue is impacted by its ability to support better capacity planning. By leveraging historical data, AIOps can predict future demands, enabling more efficient resource management. The market is further driven by AIOps' ability to improve operational efficiency and response times, providing a competitive edge to businesses. Enhanced automation reduces human error, while continuous data-driven insights contribute to long-term process improvements, ultimately driving the growth and performance of IT operations.

Key Trends and Developments

The Australia AIOps market growth is driven by a focus on predictive analytics, improved operational efficiency, widespread cross-industry adoption, and significant investment in workforce upskilling and talent development.

September 2024: Zoho introduced an upgraded version of its Zoho Analytics platform with more than 100 improvements. The new version integrates advanced AI and machine learning features, allowing users to generate diagnostic insights, perform predictive analysis, and automatically generate reports and dashboards, thus enhancing self-service business intelligence.

June 2024: Google Australia launched the "Google for Startups Accelerator: AI First," a 10-week programme aimed at supporting AI and machine learning startups in the seed and Series A stages. This initiative seeks to drive local innovation, complementing Google's other programmes such as AI Sprint and Google Certificates.

May 2024: Riverbed launched new AIOps solutions to enhance network monitoring, automate issue detection, and improve digital experiences. These solutions centralised data across IT environments, helping organisations tackle complexity, reduce downtime, and optimise operations. The AI-driven platform supports faster remediation and integrates with existing systems, addressing challenges like talent shortages and IT alert overload.

March 2023: Zenoss launched its Australia Cloud region in Sydney, offering local access to its intelligent IT monitoring and AIOps platform. The region meets Australia’s highest security standards under the Government’s Hosting Certification Framework and Google Cloud’s IRAP certification, ensuring data sovereignty and enhanced protection for Oceania customers.

Emphasis on Predictive Analytics is a Key Trend in the Australia AIOps Market

The growing adoption of predictive analytics within AIOps platforms is a critical market driver, enabling organisations to anticipate IT challenges and mitigate risks proactively. By analysing historical and real-time data, businesses optimise resource allocation, enhance system performance, and elevate customer satisfaction. This predictive capability is essential for maintaining a competitive advantage and improving overall IT service delivery.

Focus on Enhancing Operational Efficiency is Boosting the Growth of the Australia AIOps Market

Automation of routine IT processes via AIOps platforms significantly boosts operational efficiency, freeing IT teams to focus on strategic priorities. This shift results in faster incident resolution, reduced system downtime, and improved team collaboration. Consequently, enterprises experience lower operational costs and higher productivity, making efficiency gains a key incentive for AIOps adoption across industries.

Cross-Industry Adoption and Customisation is Driving Opportunities in the Australia AIOps Market

AIOps is witnessing widespread adoption across diverse sectors in Australia, including banking, financial services, insurance (BFSI), healthcare, retail, and telecommunications. Each industry tailors AIOps to address specific challenges such as regulatory compliance in BFSI or sensitive data management in healthcare. This sector-specific utilisation drives innovation and expands the market reach of AIOps solutions.

Investment in Talent Development and Upskilling is Impacting the Australia AIOps Market Revenue

The successful implementation of AIOps depends on skilled professionals proficient in AI and machine learning. Organisations are prioritising workforce development through targeted training and upskilling programmes, ensuring their IT staff can effectively deploy and manage AIOps technologies. This investment in human capital enhances organisational readiness and maximises returns on AIOps investments.

Australia AIOps Market Trends

The increasing adoption of AI and ML in AIOps is a key trend in the Australia AIOps market. By leveraging AI algorithms and ML models, AIOps platforms can analyse large datasets, identify recurring patterns, and predict potential issues before they escalate. This enables IT teams to proactively manage incidents, optimise system performance, and minimise downtime. The continuous learning ability of ML models makes AIOps solutions more intelligent over time, thus improving operational efficiency. In March 2023, Zenoss Inc. launched a Zenoss Cloud zone in Sydney, enhancing service availability and meeting the Australian Government’s data protection standards.  As the demand for automation and predictive analytics rises, AI-driven AIOps solutions are becoming a core component of IT operations.

The rapid shift towards cloud computing is propelling the adoption of hybrid IT environments in Australia, further driving the demand of the Australia AIOps market. Businesses are increasingly deploying hybrid infrastructures, combining on-premises and cloud-based systems. AIOps platforms are evolving to manage and optimise these complex, multi-cloud environments by offering seamless monitoring and issue resolution across both cloud and on-premises setups. This trend is fuelled by the need for greater flexibility, scalability, and cost-efficiency.

Australia AIOps Market Opportunities

The rise in cyberattacks is driving a shift in the Australia AIOps market opportunities towards advanced cybersecurity solutions. AIOps platforms are increasingly adopting features like anomaly detection and threat intelligence to identify vulnerabilities early. Leveraging AI and machine learning, these platforms can detect atypical data patterns that signal potential security breaches. Riverbed’s May 2024 launch of a comprehensive AIOps suite emphasises this trend, offering over 30 pre-built integrations that optimise network monitoring, data collection, automation, and reporting. As cyber threats grow more complex, AIOps will be pivotal in strengthening security operations and reducing breach risks across enterprise IT environments.

Market Restraints

The Australia AIOps market faces key challenges, including high upfront costs and integration complexities, particularly for businesses with legacy IT systems. Data privacy concerns, a shortage of skilled AI and machine learning professionals, and limited awareness of AIOps further hinder adoption. Additional obstacles include regulatory compliance, difficulties integrating with multi-cloud environments, and scalability issues for smaller organisations.

Moreover, continuous maintenance costs and an over-reliance on automation, which may reduce human oversight, could impact AIOps' effectiveness. Overcoming these barriers is crucial for driving wider AIOps adoption in the market.

Australia AIOps Market Share

Market Analysis by Organisation Type

According to the Australia AIOps market report, small and medium enterprises (SMEs) are increasingly adopting cost-effective, AI-driven solutions to enhance operational efficiency, reduce manual processes, and optimise IT performance. In June 2024, Commonwealth Bank (CBA) launched AI-driven data insights to support SME growth. Research reveals that the majority of SMEs plan to invest in AI over the next five years, highlighting the growing trend of AI adoption for business transformation.

The Australia AIOps market is also experiencing growth driven by large enterprises leveraging AIOps to optimise complex IT systems, ensure scalability, and enhance performance. AIOps accelerates incident response, resource allocation, and proactive risk management, supporting large organisations in maintaining operational continuity and improving customer experiences. In June 2024, Commonwealth Bank of Australia (CBA) demonstrated AI's positive impact on customer experience, with initiatives leading to a 50% reduction in scam losses, a 30% decrease in fraud reports, and a 40% drop in call centre wait times, thereby enhancing safety, security, and operational efficiency for over 10 million customers.

Market Analysis by Deployment Mode

According to the Australia AIOps market report, cloud-based AIOps solutions are leading the market due to their scalability, flexibility, and cost-effectiveness. These solutions enable businesses to access advanced AI insights without the need for substantial on-site infrastructure, and the segment is expected to grow at a CAGR of 19.70% from 2025 to 2034. Cloud services facilitate seamless integration, real-time analytics, and rapid innovation, enhancing decision-making and operational efficiency. In July 2024, Australia moved its top-secret intelligence data to the cloud via a AUD 2 billion deal with Amazon Web Services, expanding AI capabilities for the Australian Signals Directorate.

The growth of the Australia AIOps market is also driven by the demand for on-premises solutions, which offer businesses greater control over data and IT infrastructure. This model ensures better security, regulatory compliance, and customisation to meet specific business requirements. On-premises solutions optimise resources while maintaining confidentiality and reducing data vulnerabilities. In October 2024, LogicMonitor’s 'Beyond AIOps' webinar showcased real-world examples of AI’s impact on IT operations, with platforms like Edwin AI helping reduce operational friction by providing actionable insights, improving decision-making, and optimising expertise.

Market Analysis by End Use

The growth of the Australia AIOps market is driven by its ability to optimise operational efficiency in the media and entertainment industry, automating IT processes and ensuring seamless content delivery with minimal downtime. AIOps enables real-time monitoring and proactive issue resolution, improving resource allocation for enhanced customer experiences and quicker system response. According to ABS data for 2021/22, film and video production businesses generated AUD 7274m in total income, surpassing subscription broadcasters, while television drama production costs increased by AUD 1725m, and digital game development businesses contributed AUD 287m to their revenue.

The Australia AIOps market is also expanding within the IT and telecom sectors, where AIOps enhances efficiency by automating network management, detecting anomalies, and improving service quality. By enabling predictive maintenance, faster issue resolution, and better resource allocation, AIOps helps reduce downtime and boost network performance, ultimately enhancing customer satisfaction in a high-demand environment. According to CEIC, Australia had 29.1 million mobile subscribers in December 2023, underlining the growing need for AIOps to support the expanding telecom sector's operational demands.

Australia AIOps Market Regional Insights

New South Wales AIOps Market Regional Insights

The New South Wales AIOps market benefits from the growing adoption of AI and automation technologies, improving operational efficiency, IT performance, and accelerating incident response across various industries. The NSW Government AI Policy and Assurance Framework offers clear guidance on AI’s safe use, balancing opportunity with risk while ensuring necessary protections for service delivery.

Queensland AIOps Market Trends

Queensland’s AIOps market is experiencing increased demand due to AI-driven automation, which enhances IT operations, predictive analytics, and resource allocation to support regional digital transformation. In 2023, CQUniversity emerged as a leader in AI and machine learning research, focusing on agriculture applications like crop prediction and soil health management.

Western Australia AIOps Market Dynamics

Western Australia's AIOps market is influenced by a strong emphasis on cloud integration, driving scalability, operational efficiency, and improved system performance. The sector is expected to grow at a CAGR of 19.40% from 2024 to 2032, with local industries adopting AI for resource management and risk mitigation. In March 2024, the WA Government introduced the Artificial Intelligence Policy and Assurance Framework, ensuring ethical, responsible AI use for positive community impact.

Victoria AIOps Market Drivers

Victoria’s thriving technology ecosystem and strong government backing for digital innovation are pivotal market drivers for AIOps adoption. Diverse sectors such as finance, healthcare, and manufacturing increasingly deploy AIOps to enhance operational efficiency, minimise downtime, and optimise service delivery. The state’s highly skilled workforce and burgeoning startup ecosystem further stimulate the uptake of AI-powered IT management solutions.

Australian Capital Territory AIOps Market Opportunities

The ACT’s strategic positioning as a government and defence centre fuels demand for advanced AIOps solutions, driven by rigorous security and compliance mandates. Public sector organisations leverage AIOps to strengthen cybersecurity, streamline IT operations, and maintain reliable digital infrastructures. The region benefits from specialised talent availability and targeted innovation policies, which collectively accelerate market penetration and growth.

Competitive Landscape

The Australia AIOps market key players drive growth by specialising in IT service management (ITSM), automation, and AI for IT operations. These firms provide organisations with tools to optimise and automate IT environments, improving operational efficiency and enhancing customer experiences. Their solutions enable digital transformation, aligning IT strategies with business goals. Consistently innovating in cloud computing, DevOps, and AI-driven insights, these players help businesses address complex IT challenges, supporting long-term competitiveness and efficiency.

Key Industry Players

BMC Software, Inc.: Established in 1980 and headquartered in Houston, Texas, BMC Software is a global leader in IT management solutions, providing innovative software that helps businesses automate and optimise their IT operations. The company offers solutions in areas such as ITSM, AIOps, and digital transformation to enhance operational efficiency.

Broadcom, Inc.: Founded in 1961 and headquartered in San Jose, California, Broadcom Inc. is a leading semiconductor and infrastructure software solutions company. It designs, develops, and supplies a wide range of products, including wireless connectivity, broadband, enterprise software, and storage solutions, driving innovation across industries such as technology and communications.

Dynatrace Asia Pacific Pty. Ltd.: Dynatrace was established in 2005 and is headquartered in Waltham, Massachusetts, and operates globally, with a key presence in the Asia Pacific region. It provides cloud-based application performance management and AIOps solutions that enable businesses to monitor and optimise their digital environments through AI-powered insights, improving efficiency and user experience.

HCL Technologies Ltd.: Founded in 1976 and headquartered in Noida, India, HCL Technologies is a multinational IT services and consulting company. It offers a broad range of services, including AIOps, cloud computing, cybersecurity, and digital transformation, helping clients across industries to innovate and streamline their operations for improved business outcomes.

Other key players in the Australia AIOps market report are IBM Corporation, Open Text Corporation, Moogsoft Inc., Nutanix, Inc., and ServiceNow, Inc., among others.